It’s okay to have questions—this is where your journey begins.

Connect to Thrive Hub
23 Piper Street, Yarrawonga, Victoria

Connect to Thrive is based in Yarrawonga, Victoria, providing therapy services to individuals, children, adolescents, and families in the local community and surrounding areas.

I offer a range of flexible service options to support accessibility and individual needs, including:

• In-clinic therapy sessions in Yarrawonga 
• Telehealth therapy across Victoria and Australia via secure Zoom 
• Walk and Talk Therapy for teens in Yarrawonga 
• Outreach services in Yarrawonga and surrounding areas, available in consultation 

If you’re unsure which option is the best fit for you or your family, you’re welcome to get in touch to discuss what might work best.

No, you do not need a referral to access services.

You are welcome to self-refer, or referrals can be made by a GP or other professionals. I accept a range of referral pathways and funding options, including:

• Mental Health Care Plans (Medicare) 
• NDIS (Improved Daily Living – Capacity Building Supports) 
• Transport Accident Commission (TAC) 
• Victims of Crime (Victoria and NSW) 
• Agency referrals 

If you’re unsure about your eligibility or the best pathway for you, you’re very welcome to get in touch to discuss your options.

Beginning therapy is an important step, and I aim to make this process feel supportive, clear, and comfortable for you.

1. Let’s connect first
Before booking, I invite you to have a brief conversation with me. I offer a complimentary 15-minute phone consultation where we can talk about what you’re looking for, explore how I can support you, and answer any questions you may have.
You’re welcome to call, text, or email to arrange a time that suits you. During this conversation, we can also schedule your initial Intake and Assessment appointment.

2. Share some information
Prior to your first session, you’ll be asked to complete a short online Intake Form. This helps me understand your needs and ensures we can make the most of our time together.

3. Your first appointment
The Intake and Assessment session is an opportunity for us to explore your goals in more depth and begin building a shared understanding of how we will work together. At this time, we can also arrange ongoing appointments or a block of sessions if that feels right for you.

The number of sessions can vary for each person and is influenced by a range of factors, including the type of therapy, your age or a child's stage of development, and the goals we are working towards together.

Therapy is a very individual process. Some people come with a specific focus they would like to work through, while others are seeking longer-term support. As we begin working together, we will regularly reflect on your progress and adjust the approach to best meet your needs.

As a general guide, many people begin with around ten sessions. For some, this may feel sufficient, while for others, ongoing support can be more beneficial depending on the depth or complexity of what they are experiencing.

At Connect to Thrive, I value a collaborative approach. I will offer recommendations based on my professional experience, however you are always at the centre of your therapeutic journey. You are encouraged to take an active role in deciding what feels right for you, including the pace and length of therapy.

If you’re unable to attend your session, please let me know as soon as possible. Providing notice helps minimise any inconvenience for both you and the therapist, and allows the time to be offered to someone else who may be waiting for support.

Where less than 48 hours’ notice is given, a cancellation fee may apply.

Confidentiality is a central part of the therapeutic relationship. Creating a safe and private space is essential, and your personal information is treated with care, respect, and professionalism at all times.

As an Accredited Mental Health Social Worker, I follow the legal and ethical standards that guide practice in Australia. This includes the Privacy Act 1988 and the Australian Privacy Principles, as well as the Code of Ethics set by the Australian Association of Social Workers (AASW).

Everything you share in sessions is kept confidential. There are, however, some important limits to confidentiality that I will always explain clearly at the beginning of of therapeutic work. In certain situations, information may need to be shared—for example, if there is a serious risk of harm to you or someone else, or where disclosure is required by law (such as child protection concerns).

An individuals consent and understanding is important. At the start of therapy, I discuss confidentiality and its limits so people are informed and comfortable moving forward.

Records are kept securely and in line with privacy requirements. I engage in professional supervision and consultation to support best practice, and at times will discuss therapeutic processes, however clients identity and privacy are always protected.

If there are any questions or concerns about confidentiality at any stage of a persons therapy journey, questions are welcome to discussed

Session lengths are tailored to suit your needs and stage of life.

Standard sessions are typically:

• 50 minutes for adolescents and adults 
• 45 minutes for children, with flexibility to adjust depending on developmental needs and capacity on the day 

Longer sessions can be arranged where appropriate and are discussed with you in advance, based on your preferences and availability.

For some approaches, such as EMDR therapy, extended sessions (up to 90 minutes) may be recommended, particularly at the beginning of the process. This will always be discussed with you beforehand, including any associated costs, so you can make an informed decision.

Fees can vary depending on the type of service and funding pathway. I encourage you to get in touch to discuss your individual circumstances and the options available to you.

For NDIS participants (self-managed or plan-managed), sessions are charged at $193.99 per hour in line with the NDIS price guide.

For clients accessing support through a Mental Health Care Plan, the fee for a standard 50–60 minute session is $195, with a Medicare rebate of $87.25 available.

While bulk billing is not offered, a limited number of reduced-fee sessions may be available in certain circumstances. I am committed to supporting accessibility where possible, and welcome you to reach out to discuss your needs.

Connect to Thrive is not a registered NDIS provider.

However, as an independent practice, I am able to provide therapy and/or assessment services to participants who are self-managed or plan-managed.

If you’re unsure about your funding or how to access services, you’re very welcome to get in touch to discuss your options.

Yes, outreach services are available.

For NDIS participants, outreach can be included as part of your service agreement. For privately paying clients, outreach options and associated fees can be discussed on an individual basis.

All outreach appointments require a brief safety screening process to ensure the wellbeing of both you and the therapist. Suitability for outreach is considered on a case-by-case basis.

Please note that additional costs may apply to cover travel time and distance.

Yes, telehealth sessions are available and offered via secure Zoom.

Telehealth provides a flexible and accessible way to engage in therapy, allowing you to attend from a space that feels comfortable and convenient for you.

A range of services can be provided online, including:

• Individual counselling for adults and adolescents 
• Parenting support and consultations 
• Mental Health Care Plan sessions (Medicare) 
• NDIS-funded supports (self and plan managed) 
• Agency-funded services 
• Victims of Crime services (Victoria and NSW) 

Where appropriate, sessions can also be offered outside standard hours to support accessibility.

If you’re unsure whether telehealth is the right fit for you or your family, we can explore this together during your initial consultation.